hotjili Privacy Policy

1. Who We Are

1.1 hotjili ("we", "us", "the Platform") operates the online gaming website accessible at hotjili.win, providing casino games, sports betting, bingo, and related entertainment services to players in the Philippines.

1.2 hotjili is the data controller responsible for the personal data of registered users and website visitors processed through hotjili.win.

1.3 For all privacy-related inquiries, requests, and complaints, hotjili can be contacted at: [email protected]

1.4 This Privacy Policy applies to all personal data collected through hotjili.win, including data collected during account registration, gameplay, financial transactions, customer support interactions, and website browsing. It applies to all devices — mobile phones, tablets, and desktop computers — used to access the Platform.

2. Personal Data We Collect

2.1 hotjili collects personal data in the following categories:

2.2 hotjili does not collect sensitive personal data such as health information, biometric data, or political opinions, except where required for regulatory compliance (e.g., self-exclusion health-related requests) with your explicit consent.

2.3 hotjili does not store full payment card numbers. GCash and Maya transactions are processed through the respective e-wallet platforms under their own security frameworks.

3. How We Use Your Personal Data

3.1 hotjili uses your personal data for the following purposes:

• Account Management: Creating and maintaining your hotjili account, verifying your identity, and enabling login and authentication including two-factor authentication (2FA) via your Philippine mobile number.
• Service Delivery: Processing deposits and withdrawals, crediting winnings, applying bonuses, and maintaining accurate account balance records denominated in Philippine Peso (₱).
• Age Verification & KYC Compliance: Verifying that all registered users are at least 21 years of age and confirming identity to comply with applicable Philippine regulatory requirements under PAGCOR-regulated gaming context.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and unauthorized access to user accounts.
• Responsible Gaming: Monitoring player behavior to identify patterns consistent with problem gambling and enforcing player-set deposit limits, loss limits, and self-exclusion requests.
• Customer Support: Responding to queries, resolving disputes, processing withdrawal requests, and handling KYC inquiries submitted to [email protected].
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve game performance, page load speeds, and overall user experience for Filipino players.
• Legal Compliance: Retaining records as required by applicable Philippine law, responding to lawful requests from regulatory authorities, and enforcing hotjili's Terms & Conditions.

3.2 hotjili does not use personal data for automated decision-making that produces legal effects concerning users, except where required for fraud detection or regulatory compliance, in which case you have the right to request human review.

4. Legal Basis for Processing

4.1 hotjili processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173 — Data Privacy Act of 2012):

• Consent: Where you have provided explicit consent, such as during account registration or when opting into marketing communications.
• Contractual Necessity: Processing required to perform the contract between you and hotjili — account creation, payment processing, game delivery, and bonus crediting.
• Legal Obligation: Processing required to comply with applicable laws, regulatory orders, and court orders.
• Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such processing does not override your fundamental rights.

4.2 Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

5.1 hotjili does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

5.2 hotjili may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data processing agreements:

• Payment Processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank, and other payment providers — for processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify identity documents and screen against regulatory watchlists.
• Game Providers: Third-party game studios and live casino operators whose games are accessible through hotjili — username and session data may be shared to facilitate game delivery.
• Cloud & Infrastructure Providers: Hosting, database, and CDN providers used to operate hotjili.win, under strict data processing agreements.
• Regulatory Authorities: PAGCOR and other Philippine regulatory or law enforcement bodies, where disclosure is required by law or court order.

5.3 In the event of a corporate restructuring, merger, or acquisition involving hotjili, your personal data may be transferred as part of the transaction, subject to the same privacy protections as set out in this Policy.

6. Cookies & Tracking Technologies

6.1 hotjili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser.

6.2 hotjili uses the following categories of cookies:

• Essential Cookies: Required for the Platform to function — session management, login state, security tokens. Cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your language preference, game history display settings, and other personalization options.
• Analytics Cookies: Collect aggregated, anonymized data on page visits, game performance, and user flow to help improve the Platform. No personally identifiable information is included in analytics reports.

6.3 You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to or using hotjili.

6.4 hotjili does not use third-party advertising cookies or behavioral tracking for external ad targeting.

7. Data Retention

7.1 hotjili retains personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7.2 Specific retention periods:

• Account data: Retained for the duration of your account plus five (5) years after account closure, in compliance with applicable Philippine anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for five (5) years after the end of the customer relationship.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Technical and log data: Retained for up to twelve (12) months, then anonymized or deleted.

7.3 After the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be linked to an individual.

8. Data Security

8.1 hotjili implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and hotjili servers
• Two-factor authentication (2FA) available for all user accounts
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Encrypted storage of passwords using industry-standard hashing algorithms — hotjili staff cannot view your password in plain text
• Monitoring for unauthorized access attempts and automated account lockout after multiple failed login attempts

8.2 In the event of a personal data breach that poses a risk to your rights and freedoms, hotjili will notify affected users and the National Privacy Commission (NPC) as required under the Data Privacy Act of 2012 and its implementing rules.

8.3 While hotjili takes data security seriously, no system is completely immune to breach. You are responsible for maintaining the confidentiality of your account password and enabling 2FA.

9. Your Rights Under the Data Privacy Act

9.1 As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by hotjili:

• Right to be Informed: The right to know what personal data hotjili holds about you, how it is being used, and with whom it is shared — as set out in this Policy.
• Right of Access: The right to request a copy of the personal data hotjili holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to processing based on legitimate interest, including profiling for responsible gaming monitoring.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe hotjili has mishandled your personal data.

9.2 To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Privacy Request — [Right Type]". hotjili will respond within thirty (30) calendar days.

9.3 Identity verification may be required before processing data access, correction, or deletion requests to protect against unauthorized requests.

10. Children's Privacy

10.1 hotjili does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly prohibited to persons under 21 years of age in accordance with applicable Philippine gambling law and PAGCOR-regulated gaming context.

10.2 If hotjili discovers that personal data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — the account will be immediately suspended, all associated balances will be forfeited, and the personal data will be deleted from hotjili's systems as promptly as possible.

10.3 Parents or guardians who believe a minor has created a hotjili account should contact [email protected] immediately.

11. Third-Party Links

11.1 hotjili.win does not include links to external third-party websites for navigational or promotional purposes. All navigation on the Platform is contained within the hotjili.win domain.

11.2 hotjili is not responsible for the privacy practices of third-party payment processors (GCash, Maya, BPI, BDO, etc.) whose platforms you access independently to fund or withdraw from your hotjili account. We recommend reviewing the privacy policies of those providers directly.

12. Changes to This Privacy Policy

12.1 hotjili may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or Platform features. The "Last Updated" date at the top of this page will be revised accordingly.

12.2 For material changes that significantly affect how your personal data is used, hotjili will notify registered users via email or in-platform notification at least fourteen (14) days before the changes take effect.

12.3 Your continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must stop using the Platform and contact support to close your account.

13. Contact Us

13.1 For all privacy-related inquiries, data subject rights requests, or complaints, contact hotjili's Data Privacy Officer at:

• Email: [email protected]
• Subject line: "Privacy Policy Inquiry" or "Data Subject Rights Request"
• Response time: Within 30 calendar days of receipt

13.2 If you are not satisfied with hotjili's response to your privacy complaint, you may escalate the matter to the National Privacy Commission of the Philippines (privacy.gov.ph).